Return Policy.
Cancellation and Return Policy:
Bay Pointe Outdoors products are built-to-order to the exact specifications of each customer. Depending on which products are ordered, the manufacturing time will range between 2-3 weeks after the final design is approved by the customer.
Full payment of your order is required before we will schedule construction. You may cancel or change your order any time before construction begins, but no changes or cancellations can be made after the construction of your product has started.
We warrant our products to be free of manufacturing defects at the time of delivery. Full warranty details can be found on our Limited Warranty page.
Shipping Damage and Missing Items
Our shipping companies are responsible for ensuring that all pieces of the shipment arrive safely and are responsible for covering any damage that might occur during shipping. Customers must inspect all products for visible or suspected damage and must document the damage or missing items on the Bill of Lading before signing. Failure to note damage or missing items on the Bill of Lading will void our claim for compensation from the shipper and you will be charged for any replacement parts needed. Shipping damage or missing item claims must be reported to us within seven (7) days of receiving your product.
For MINOR Damage Claims or Missing Items
Customers should accept the product delivery if there are minor visible defects such as; chips, scratches, and scuffs. These types of issues can be easily repaired and do not require a return to the factory. Please make note of visible or suspected damage on the Bill of Lading and list any missing items. Bay Pointe Outdoors will make a claim with the shipper and send replacement parts and repair kits directly to you. If you are unsure about whether to accept or return the product, please contact us at 859-948-6026.
For MAJOR Damage Claims
If significant portions of the product are damaged, or if major components are missing, you should refuse to accept the delivery. Bay Pointe Outdoors will submit a damage claim with the shipper and we will contact you to reschedule your delivery.
Damaged shipments should be returned to our factory at:
454 Fairman Road, Lexington, KY 40511
Contact us at:
Phone: 859-948-6026
Email: support@baypointeoutdoors.com
Mail: 454 Fairman Road, Lexington, KY 40511