FACTORY DELIVERY & SET UP SERVICE AREAS

This service is around the following cities; Nashville TN, Cincinnati OH, Dayton OH, Columbus OH, Charleston WV.  Please see Map for more detail.  If you are unsure if your location qualifies for this service, please give us a call before placing your order.  Also, be aware that if you select this option you will need to participate in a brief factory delivery consultation to ensure that our technicians are able to complete your setup successfully.  As part of this consultation, you may be requested to provide pictures of your location.  Again, if you are unsure, please give us a call at 859-948-6026 (M-F 8 a.m. to 5 p.m. EST) before placing your order. 

General Guidelines that are Covered During Your Consultation 

• The location must be easily accessible via a 2-wheel drive delivery van or box truck.

• The route must be clear of any overhead obstructions.  

• The customer or representative (18 years or older) must be present to sign for the delivery and set up. 

• Off-loading locations must be fairly flat with no excessive inclines.

• The route to the installation location will not have excessive inclines.

• The route to the desired installation location must be unencumbered and have at least 5-foot-wide clearance including any gates or railings.  This is again a general rule of thumb and the exact clearances will depend on the products you select.  

• The selected installation location should be fairly level and the floor must be able to support the weight of the island.  The exact weight will depend on the product and finish you select but they typically weigh from 800 to 1500 lbs. 

• All of our kitchen islands come with a fully wired electrical outlet to power your grill island.  Each unit will come with an 18-inch electrical pigtail terminated with a 3-prong connector.  This will allow you to run an extension cord to your island.  Should you deiced that you would like your unit hardwired the electrical connector can be removed and your electrician can make the connection. This is the customer’s responsibility.

• For Natural Gas Grills, the grill head will be plumbed internally but the final gas connection should be made by a qualified local plumber who is familiar with all applicable local codes.  This is the customer's responsibility.

• For Propane units, the customer should have a new fully charged Propane tank available for installation and testing.

  Order Process

• After you have made your product and delivery selections and submitted your order you will receive a call from our factory coordinator within two business days. The coordinator will review your order selections and answer any questions. If you have selected factory delivery they will also ask and number of questions and may request photos to ensure that our technicians can successfully deliver and set up your unit

• Once your order is complete and ready to be scheduled for shipment or delivery you will receive a call from the coordinator to schedule a date and time for the product to be shipped or delivered. Please note that we do our best to schedule based on the latest weather forecast but delivery dates can change based on unforeseen weather events. In these cases, the factory coordinator will contact you ASAP.

• You or your representative who must be over the age of 18 must be present at the time of delivery.

• When your product arrives, it is important that you inspect the product before installation begins. If you note any issue with your order, please contact our factory coordination immediately at 859-948-6026. (M-F 8 a.m. to 5 p.m. EST)